DELIVERY & PICK UP
Free standard shipping on orders over $75.
Excludes oversized, express and international shipping.
Standard Australia-wide shipping for $10
- or -
Pickup from 1/266 Montague Rd, West End, Queensland.
Mon-Fri (9am- 5pm)
Pickup is not available Saturday or Sunday
We do not currently ship outside of Australia.
TURN AROUND TIME
Production time: 1-3 business days
Production may take longer during peak periods, if special materials need to be ordered or if design is required for your order. We will keep you updated if there are any delays. If we send you a design proof, we will wait for your confirmation to proceed, so please be prompt in your reply.
Delivery time: 1-5 business days
All orders are shipped from West End in Brisbane. Usual delivery times:
Brisbane: 1-2 business days
Sydney, Melbourne & Canberra: 2-3 business days
Perth & Regional: 4-5 business days
If you require your order by a specific date, please let us know in the comments during checkout and we will do our best to ensure you have it in time.
Our office and courier observe all public holidays.
December Christmas Period
During the December Christmas period, please allow extra time for shipping. We will advertise our Christmas cutoff to ensure your order arrives in time. We cannot guarantee orders placed after the Christmas cutoff will arrive in time.
RETURNS & EXCHANGES
Items are individually made and checked for quality prior to shipping. We then carefully package for post to ensure their safe arrival. Damage caused during shipping needs to be reported within 24 hours of receiving your product so we can make amends.
We do not accept refunds or returns for any personalised items unless the items are faulty, in which case we will replace or refund your order. Please ensure all personalised text is spelled correctly and your desired finish is correct during ordering.
Please be aware our products are fragile, so please handle with care. We cannot take responsibility for any damage caused once your product has been received.
If you are unhappy with your products in anyway, please let us know as your satisfaction is our top priority.
For large or wholesale orders please email firstname.lastname@example.org